Refund Policy

1. Returns Eligibility

• Products must be unused, in their original packaging, and in the same condition as received. Returns must be initiated within [30] of receiving your order.

• Contact us at groundlyhr@gmail.com to request a return. We will guide you through the process, including providing a return shipping address.
• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within [14 working days].
• Shipping costs from the original order are non-refundable.

4. Exchanges

• If you wish to exchange an item for a different one, please contact us. Exchanges may be subject to product availability.

5. Damaged or Defective Items

• If your product arrives damaged or defective, please contact us within 30 days of receipt. We will work with you to resolve the issue, including replacement or refund options as necessary.