Terms and Conditions

Last updated: March 29, 2025

Welcome to Groundly!

These Terms and Conditions ("Terms") govern your use of our website and services and apply to all purchases made through https://thegroundly.com (the "Site"). By accessing or using the Site or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our Services.

1. General Information

Groundly is a UK- and Europe-based wellness brand offering grounding and earthing products designed to support natural health and recovery. We operate in accordance with applicable laws and regulations in the regions we serve.

2. Orders and Payments

  • Order Accuracy: When placing an order, you agree to provide complete and accurate information. We reserve the right to cancel or refuse any order suspected of fraud or non-compliance.

  • Pricing: All prices are displayed in GBP (£) and may change without prior notice. Any applicable taxes, shipping, or fees will be clearly shown at checkout.

  • Payments: We accept all major payment methods available on our storefront. Your payment details are handled securely through our payment processor.

3. Shipping and Delivery

  • Shipping Regions: We currently ship to customers in the UK and Europe.

  • Delivery Times: Estimated delivery times are shown at checkout and may vary based on destination, customs, or courier delays.

  • Customs and Duties: Customers outside the UK are responsible for any additional customs duties, taxes, or fees upon delivery.

4. Returns and Refunds

  • Returns: You may return unused items in their original condition and packaging within 30 days of receiving your order.

  • Process: To initiate a return, please email us at help@thegroundly.com.

  • Refunds: Approved returns will be refunded to your original payment method. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

For full details, see our [Returns Policy].

5. Use of Website and Products

  • Website Access: We aim to maintain uninterrupted access to our Site but do not guarantee it will always be available or error-free.

  • Prohibited Use: You may not use the Site for any unlawful activity or in violation of applicable regulations.

6. Intellectual Property

All content, images, logos, and branding on the Site are the property of Groundly or its licensors. You may not use, reproduce, or distribute any content without prior written consent.

7. Liability and Disclaimers

  • Product Use: Our products should be used as intended. Always consult a healthcare provider if you have any medical concerns.

  • Limitation of Liability: To the maximum extent permitted by law, Groundly will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.

8. Data Privacy

Your personal information is handled in accordance with our [Privacy Policy], which outlines how we collect, use, and protect your data.

9. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our Services constitutes acceptance of the revised Terms.